Level Global is proud to again sponsor SSOW, this year in Lisbon. Our CEO, Simon Robinson, will be speaking on What Comes Next After You Have Implemented RPA? And we hope you can attend our workshop, visit us on stand 39, or arrange a meeting to get a sneak peek at our latest cloud-hosted AI technology.You’ve probably heard the term digital transformation. And there’s a good chance you’ve experienced some form of it in your organization. That’s because more businesses are digitizing processes and experiences for both customers and partners alike. Of course, the size and scope of success varies from project to project.
At Level Global, we excel at big-picture thinking. And our AI cloud, Cognision™, leverages the power of your organization’s collective intelligence to quickly build and deploy applications that improve productivity, accuracy and competitiveness.
So, in the run-up to SSOW Lisbon, we wanted to highlight three things to keep in mind as you consider the next transformational exercise in your organization:
1. Action vs outcome
There are various ways to achieve your digital transformation goals, with more and more solutions orchestrating structured and unstructured data. What’s important, is how they do it.
Certain software applications can only automate processes, typically mimicking a repeatable human action.
Let’s say, for example, you have an invoice. An RPA solution will look for an invoice number from the given coordinates of where it should expect that number in a specific document. So, you can tell an RPA bot to look for an invoice number that is in the top right-hand corner, third line down and bold. And it will pick up anything in that frame that looks like an invoice number and copy and paste it somewhere else.
By contrast, solutions like ours have a data driven approach, automating end-to-end decisions, tasks and processes to achieve the desired outcome. These solutions have the ability to process language, including spoken language, text, and any other form of communication between humans.
Going back to the aforementioned invoice example, these solutions have the intelligence to figure out where an invoice number is. By looking at the entire document with the parameters given, rather than coordinates on a page, it can guess where the invoice number is. That might be a prefix “Inv.”, or “Invoice”, or either in combination with numbers. And in cases where it’s an uncertain, it can go back to the person and ask more clarification.
So, same capability, technically, but a completely different way of going about it. And thus, completely different business outcomes can be derived.
2. Partnering for success
Having the best in class tech is only half the story. The other half; Having people who speak your language. Otherwise, the outcome could be limited.
In today's fast-paced environment, very few leading software companies have achieved success by adopting a siloed “go-it-alone" approach. Instead, most have opted to partner with complementary organizations to deliver complex, value-adding, technology-enabled change programs to their clients.
At Level, we know that collaboration and strategic partnerships are fundamental to improving business outcomes. And we harness strengths and abilities from the varied corners of our ecosystem, because it’s one of the most effective ways to solve the complex challenges you face in your business every day.
This ensures vertical and departmental expertise at your fingertips, and scalability in deployment on our end. In other words, everybody wins!
3. A more effective workforce
Without question, technology gives us more choices and better tools. But the general philosophy of intelligent automation is to have software handle routine and complex decisions, tasks and processes, freeing employees to focus on higher value work.
Take, for example, our work with the accounts department of a large organization. We created a platform that anticipated what needed to be done, so actions like status updates on invoices and detail changes were dealt with at the point of need, and any action that required approval was automatically managed by our intelligent assistants.
As a result, we reduced the amount of phone calls and emails they had to manage by up to 90%. This allowed our client to concentrate on financial control, knowing that customer service was in good hands. As an added benefit, the organization could help many more suppliers, without increasing headcount.
If you’re attending SSOW Lisbon, come visit us at stand 39. We would love to hear more about what you do. And to prove it, you’ll also have a chance to win an Apple Watch.