Hard-pushed frontline managers are undoubtedly the best people to manage absenteeism, but they need better support to make the right decisions.
The smart approach to absence management
The overwhelming variety of reasons behind absence and the huge range of possible responses by the employer, make it extraordinarily difficult to handle each case in the best way for everyone.
Mental health issues alone are costing UK businesses 91 million days a year. People miss work because of stress, burnout, bullying, and harassment, as well as illness, injury, care pressures…the list just goes on.
Absence management tools that use artificial intelligence empower managers to be even-handed, consistent, and efficient when dealing with unscheduled absence.
The tools help supervisors make the right decisions for individuals at the right time, fostering a sense of fairness and equality in the workplace which actively drives down absenteeism.
Getting it right
Unscheduled absences of any kind can be hugely disruptive to productivity and there is no shortage of approaches and tactics for keeping it to a minimum. What is often lacking though, are the frontline skills to choose the right response.
The 2016 Absence Management Survey by the Chartered Institute of Personnel and Development (CIPD) revealed 27 different approaches for managing short-term absence. But when an organisation has an array of possible responses, how does a manager know which one to choose in any given situation?
Frontline managers are clearly best placed to make absence management decisions and, according to the same CIPD report, 93% of organisations have a written absence/attendance policy in place to guide them. But many businesses nevertheless choose to hand this responsibility over to a dedicated team with the skills and resources to apply what may be a highly complex policy: 11% nominate absence case managers for short-term absence and 22% for long-term absences.
There is another way though. Capture these skills in an intelligent application and organisations can equip their frontline managers to make the right decisions about their own people.
Level allows the right people to make the right decisions
The Level platform uses artificial intelligence to make absence management simple, empowering supervisors and line managers to deal with absenteeism fairly, consistently, and efficiently.
Level cognitive automation helps stop frontline managers from defaulting to kneejerk responses, enabling them to apply the organisation’s policy quickly and correctly to ensure fairness and maintain morale.