A new wave of automation is sweeping through industries, unlocking productivity gains – for the forward thinking – helping businesses achieve their most strategic outcomes.
The technologies that enable this automation are numerous, often early stage, and are sometimes positioned in a way that confuses potential adopters. Best known among these are robotic process automation (RPA) and artificial intelligence (AI), but these are not the only answers to automation.
Businesses will need to combine capabilities to move beyond simple, mechanical automation to achieve intelligent automation.
At the heart of this opportunity are the processes that the operational functions of businesses from HR through finance and procurement are tasked with. For too long they have been considered opportunities to simply save money. Rethinking their role and recognizing the criticality of it in delivering outcomes such as improved customer and employee experience will considerably grow the benefit of automation.
Intelligent automation, the latest evolution in automation technologies, is the means by which these strategic outcomes are enabled, bringing human-like cognition to those tasks that defy simple automation.
- In a crowded technology market, do not confuse mechanical with intelligent automation
- Operations run processes; They also orchestrate business outcomes
- Truly intelligent automation looks like human cognition
- How Level Global brought intelligent automation to public sector procurement
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