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Level Blog

3 min read

Reimagining the Employee Experience with Technology Is the Future of HR

Aug 16, 2019 8:00:00 AM

The employee experience is hugely important and with the competition for talent being as cutthroat as ever (and 51% of currently employed workers actively looking or watching for job openings) organizations are learning to accommodate the type of experience employees really want.

Nowadays, employees are searching for meaning in their work, and a key takeaway from Deloitte’s “2019 Global Human Capital Trends” report was that mainly it’s the meaning and growth people find in the work itself that creates a positive, motivating experience at work.


Thus, optimizing the employee experience has become a strategic priority for many human resources leaders throughout the globe. With technology paving the way, the future of HR is meeting business goals, and providing an engaging employee experience, at the same time.

Employee experience is a valuable HR capability  

We’re living in a time of unprecedented change and for organizations to be successful in this increasingly complex and competitive environment, providing the right employee experience will help drive finding the right people, technologies and operating models, says KPMG. In fact, 85% of respondents in their 2019 “Future of HR” survey indicated that employee engagement and experience is the most valuable HR capability.

Employee experience is the journey an employee takes with an organization, including all interactions had with an employer from pre-recruitment to post-exit. Gallup also says employee experience can sway an employee to return to a previous employer, as well as influence whether an employee will recommend a past employer to high-talent prospects.  

The employee experience is expansive, encompassing everything from major milestones and personal relationships to technology use and the actual work environment. But with each of the above experiencing some form of disruption from the technological revolution, so too is the employee experience.

Reimagining workforce transformation with intelligent automation

Ensuring that the workforce has the skills and abilities required by the new marketplace is part and parcel of the workplace revolution. Consider, the World Economic Forum found that by 2022, at least 54% of all employees will require significant re- and up-skilling. Incidentally, some of the technologies underpinning workforce transformation have also emerged as the tools HR needs as it redefines itself and the value it offers within the organization.

Disruption has been a part of business for decades, and a recent KPMG report claims that one of today’s primary disruptors is intelligent automation (the spectrum of AI, robotic process automation, machine learning and cognitive platforms) and the impact that IA will have on the traditional workforce model. Cognitive technologies are quickly becoming more intelligent and affordable, and with a shrinking supply of skilled talent globally, the use of digital labor is a growing necessity.

More and more, organizations are leveraging intelligent automation to improve business processes and allow employees more time to spend on high-value work. In return, HR leaders are seeing an improved employee experience.

In a recent Forbes survey of 302 senior executives involved in the implementation of IA and RPA, 92% saw an improvement in employee satisfaction as a result of the technological initiatives, as workers were able to spend less time on manual, time-consuming tasks and more time on strategic, high-value work that was more interesting and rewarding.

Intelligent automation works best when you find the right balance between the work the technology does and the work your people need to handle.

We harness the transformative power of AI and cognitive intelligence to automate knowledge across your business, ensuring you are agile, compliant and competitive.

Whether you are considering Level, or just want more information about simplifying and automating your work, we are here to help.

Interested in learning more about how Level can transform your employee experience? Get in touch to start your digital transformation journey today.


Let's transform HR

Level Insights
Written by Level Insights

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