Level Cognitive Automation Solutions

Automate knowledge across your business, ensuring you remain agile, compliant and competitive.
Overview 

Human Resources

Automate knowledge to transform complex processes into intelligent services.
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Finance

Automate knowledge for increased efficiency, control, compliance and transparency.
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Procurement

Automate knowledge to easily identify the correct procurement channel.
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Customer Engagement

Automate knowledge to transform customer interactions and experiences.
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Level Insights

Learn more about Level, our solutions, and the cognitive and AI space through our blog, eBooks, whitepapers, videos and case studies.

Blog

Read the latest knowledge automation and shared services insights from the Level community.
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Resources

Access the latest trends, challenges and thinking on the future of work and customer engagement.
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Case Studies

Discover how companies automate knowledge for improved productivity, accuracy and engagement.
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Community

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Customer Engagement

Harness the power of knowledge automation to improve operations, drive customer engagement and optimize your customers’ experience.

 

Delivering intelligent customer engagement

Customer experience can be a competitive differentiator and driving force for your business’ success. To meet rising customer expectations and compete effectively, you need to find a way to increase the scope, volume and quality of customer interactions. Companies are increasingly turning to artificial and cognitive intelligence to help strengthen customer relationships, provide unique experiences and increase revenue.

How Cognision™ works in Customer Engagement

Cognision™ for Customer Engagement collects information, automatically builds models of understanding and inference, and communicates in natural ways to provide integrated, enhanced and complete customer experiences.

  • Cognision™ Cloud
  • Cognision™ Engine
  • Cognision™ Assistants
AI Cloud
Cognision™ Cloud

The Level Cognision™ Cloud is a structured, yet flexible environment to securely build and deploy artificial intelligence services across your enterprise, at-scale.

 

Get started with Level today

We use the transformative power of AI and cognitive intelligence to automate knowledge across your business, ensuring you are agile, compliant and competitive. Whether you're considering Level or just want more information about simplifying your work, we're here to help.

 

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Knowledge automation in Customer Engagement

Whether you’re reimagining customer interactions from account maintenance to payments, troubleshooting to inquiries, customer experience teams in all industries are embracing knowledge automation to empower their workforce and delight customers at the same time. Here are just a few ways that Level works with companies like yours to drive intelligent engagement.

End User Experience
 

Connect better with customers

Your customers expect a seamless, personalized experience at every brand touchpoint.  Transform customer service and make it automated, fast and hassle-free with cognitive assistants that understand, reason and learn in real-time to engage with each customer at optimal points along their journey.

 

Personel Change
 

Deliver a consistent omni-channel experience

With the rise in customer interaction channels, you need to deliver the same level of service across each and every touchpoint. Unify omni-channel data and knowledge with cognitive assistants that analyze a full a view of customer history and intelligently decide when, where and how to engage.

Personel Change
Unplanned change
 

Discover new engagement opportunities

Customer engagement is about more than disparate experiences, it's about building a relationship while accumulating insights from internal and external data. Deliver one-to-one customer experiences at scale with cognitive assistants that learn from every customer interaction and extend that knowledge across your enterprise.

 

 

Remedial change
 

Empower customer service & sales teams

Personalizing experiences for thousands of customers is a challenge. Convert insights into immediate action while capitalizing on changing customer behaviors with cognitive assistants that relieve your teams from process-intensive work and manage the bulk of customer interactions. 

Remedial change

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