Deborah Kops is Principal of Sourcing Change. She currently works with leading enterprises to develop new target operating models for a range of business functions by rethinking work content, structure, scope, solutions, organizations and roles in the face of four key disrupters: rapid digitization, generational shifts, changing business dynamics and the imperative for performance. Her focus is on developing repeatable tools including predictive models and playbooks, deconstructing actual work on a range of dimensions: what it is, why it needs to be done, who should do it, and where it should be delivered.
Her career includes managing directorships at FleetBoston Financial’s (now Bank of America) Technology and Operations Group, and at Deutsche Bank; consulting partnerships at Arthur Andersen and PricewaterhouseCoopers; and chief marketing officer of an Indian-legacy outsourcing company. She also served as research director for Association of Chartered Certified Accountants (ACCA), where she led their finance process transformation initiative, looking at how the finance function is changing in light of both automation and generational shifts. Currently she sits on the board of Goldman Sachs-funded antuit.com, and paymentworks.com. Deborah is the founder and board vice-chair of Liberty Source PBC, the first U.S. onshore business process services company that combines automation and the talents of military spouses to compete with offshore business process delivery.
Deborah is also a senior advisor to The Conference Board, where she directs programs for a network of 35 of the world’s top global business services leaders, and chairs their annual GBS conference. She is a member of the Shared Services and Outsourcing Network (SSON) global advisory board, is a featured speaker at both their annual European and North American conferences and was host of their Hardtalk series. For the last 8 years, Deborah has spoken at Deloitte’s annual GBS and Shared Services conference on topics such as talent management, culture, leadership and merger integration, and has been a plenary speaker at sharedserviceslink.com, HfS Research, and Blue Prism events, to name a few.
She can be reached at firstname.lastname@example.org.