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New framework agreement portal makes compliant purchasing easier

London, 16 April 2019


A new online portal launched this week will make it quicker and easier for UK-based public sector organizations to access framework agreements in order to buy goods and services.

The unique framework agreement portal, developed by NHS Shared Business Services (NHS SBS) and Level Global, a leading UK-based cognitive and artificial intelligence (AI) software provider, will help users identify which framework agreement can be used to swiftly and compliantly purchase the products and services they need.

After a simple and intuitive registration process, users can access over 70 frameworks to find the goods, services or suppliers they require before reviewing buying guides and contract information, including price lists, specifications and lead times. Users can also request services, such as mini-competition support via the portal.

By using AI, NHS SBS is improving a once manual process to deliver an intelligent and secure registration process. The portal will be further developed over time to deliver augmented artificial intelligence-based services such as bespoke commercial guidance that ensures accuracy and compliance with much shorter timescales for users.

Phil Davies, Director of Procurement at NHS SBS said:

“Buying goods and services via a framework agreement has huge benefits in terms of cost and compliance. With over 800 organizations accessing our framework agreements, we wanted to make it as easy as possible for our customers to extract maximum value from each agreement. The first phase of the framework agreement portal, launched this week, will allow users to search for appropriate framework agreements and sign up to use them online.  Later, we plan to use AI technology to complete contract documentation for users, provide commercial guidance and enable our customers to interact directly with framework suppliers.”

Simon Robinson, CEO of Level Global added:

“We are excited to partner with NHS SBS to deliver a framework agreement portal, using our artificial intelligence cloud and cognitive agents, that delivers improved productivity, accuracy and engagement across the procurement lifecycle. The Level Global cognitive application ecosystem was designed specifically to support organizations like NHS SBS and revolutionize the way their people work and engage so they can focus on the things that matter most in the business.”

The framework agreement portal can be accessed at


About NHS Shared Business Services

NHS Shared Business Services (NHS SBS) was formed in 2005 as a unique joint venture between the Department of Health and Social Care (DHSC) and technology experts Sopra Steria.

Our original mission – which was achieved a year ahead of schedule – was to deliver £224 million cost savings to the NHS by 2015, through providing a more efficient and cost-effective way for NHS organisations to manage their back office functions.

Today, NHS SBS employs more than 1,750 people, with a unique mix of NHS and commercial expertise, and is the leading provider of finance and accounting, procurement and employment services to the NHS in England


About Level Global

Level Global uses the transformative power of AI and cognitive intelligence to automate knowledge across your business, ensuring you remain agile, compliant and competitive.

We’re committed to helping you simplify and automate complex business decisions, tasks and processes for improved productivity, accuracy and engagement. By deploying digital assistants on Level’s AI Cloud, we’re improving performance, reducing risk and allowing your people to focus on the things that matter most.


Intelligent Automation for Procurement

Whether you want to speed up decision making processes, enhance situational awareness or access better information for faster insights, procurement teams in all industries are embracing knowledge automation so their companies remain profitable and competitive.


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